Get Best-In-Class Support
That Works as Your Extended Team

We’ll turn your web hosting worries into complete peace of mind.

Priority Support

24/7/365 priority Live Chat and ticketing support from our Senior Engineers, with improved SLAs.

Plugin/Theme Troubleshooting

Our Support Engineers will help you troubleshoot errors and conflicts with plugins and themes.

Performance/DB Optimization

On-demand optimization tweaks to ensure your application is performing well.

Server Error Investigation

We’ll collaborate with your team for deeper investigation of common server errors (500, 502, 503, etc).

Proactive Monitoring

If your server or stack is down, we will go beyond sending you alert and proactively start investigating.

Dedicated Account Manager

Your primary contact at Cloudways is here to help and guide you, whatever you want to achieve.

Out of scope items

No matter which support plan you are on, there are issues/scenarios that are outside the scope of our support. The following are a few items that are out of scope for the Cloudways Support:

  • Changes to your website content/appearance
  • Changes to the functionality of plugins/themes/modules
  • Debugging custom code
  • Application level security issues
  • Auditing your code
  • Migrating your site from Cloudways to another service/hosting provider
  • Upgrades of plugins/themes/modules (although we can help with troubleshooting issues)
  • In general, anything that implies code editing.

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